Order Cancellations - How To Cancel an Order

order cancellation

Self-Cancellations now available.

CANCEL an ORDER: You can now access the ability to SELF-CANCEL and order in that order's confirmation email (first email received after placing order)- Click on "View Order" and you will have the option to cancel on the 'View Order' screen.

EDIT an ORDER: If you choose to edit your order, THE ORIGINAL ORDER WILL BE CANCELLED AND REFUNDED AND A NEW ORDER WILL BE CHARGED WITH THE CORRECT ITEMS/INFORMATION. This is the only acceptable means of editing an order per payment processor guidelines.

If you only want to edit quantities or remove an item from a multiple item order, we can do that for you without generating a new order.

If you want to change shipping address, or add items TO an order, you will need to use the edit function.

IF YOU PREFER WE CANCEL THE ORDER FOR YOU OR WOULD LIKE TO INQUIRE ABOUT YOUR ORDER- INCLUDE AN ORDER NUMBER OR ORDER IDENTIFYING DETAILS- EMAIL ADDRESS ORDER IS UNDER, NAME, ADDRESS, ETC... IF YOU DO NOT INCLUDE IDENTIFYING INFORMATION REFERENCING YOUR ORDER YOU MAY NOT RECEIVE A RESPONSE.


If you prefer, we cancel your order for you - simply send us your order number, phone number or email address on the order you would like to cancel and simply type CANCEL (and more if you wish) using the form below. Please enter correct details so we can follow up with you as quickly as possible.

 

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